Regular Cleaning Frequently Asked Questions

Who We are and What We Do?

We have an 18-year established system which has been constantly improving in providing The Housekeeping Service you deserve.

We help busy Homeowners and Tenants with organising their Housekeeping chores. We also help them reduce their monthly cleaning cost by using proven housekeeping system.

Our main objective is to make your life easier. After all, you may be pressed for time and sometimes you may not be able to keep your home as clean as you may like. This is where our housekeeping services step in and our cleaners will reach your expectations.

What cleaning Packages do you offer?

Apart from our Pay as you GO service, which cost £16.80 per hour inclusive of VAT, we are offering 5 different packages for clients interested in Recurring cleaning.

Each package is based on the required Frequency and number of Weekly / Fortnightly visits.
All packages are part of a club Membership Plan.
The payment plan consist of Monthly fee, allowing you to pay a exclusive rate of £9, instead of the standard £16.80 (46% cheaper)


  • Fortnightly - Bronze Package - £25 per month (incl. VAT)
  • Once per week - Silver Package -£35 per month (incl. VAT)
  • Twice per week - Gold Package-£50 per month (incl. VAT)
  • Three times per week - Platinum Package- £80 per month (incl. VAT)
  • Four or Five times per week - Diamond Package - £100 per month (incl. VAT)

How is the Average Price calculated?

Here is a typical example of how an Average Hourly Rate is calculated, if you need a cleaner for 3 hours, once a week:

£9 per hour x 3 hrs = £27 per visit
£27 per visit x 4 weeks = £108 each Month
£35 (incl. Vat) - Club Membership - Paid Monthly

Total Monthly Cost: £143 (£108 + £35)

£143 / 12 hours  = £11.91 Average hourly rate

 

Our Pay as you Go Hourly Rate is £16.80 (£14 + Vat).

What are your concerns?

Most clients have certain concerns when it comes to hiring a new cleaner. You may wonder if it is safe to let a new person in your home, you may worry of you can grant the cleaner with a set of keys for your place, as well as if it is safe to leave a cleaner in your home whilst you are at work. Or maybe the costs involved in hiring a cleaner troubles you.

Your worries should stop right here. Hiring a cleaner through a company has its benefits and offers you the extra reassurances that you need.

We undertake rigorous checks to make sure that all personnel have the right to live and work in the country. We take references from at least 2 previous employers. All new comers, no matter what their cleaning experience is, are enrolled on our training programme, this ensures that their standard of cleaning meets our high expectations.

Cleaners are trustworthy and highly reliable.

We promise you will be highly impressed with the quality of services of our cleaners.

Our main objective is to make your life easier. After all, you may be pressed for time and sometimes you may not be able to keep your home as clean as you may like. This is where our housekeeping services step in and our cleaners will reach your expectations.

Do I save money with the packages?

We have managed to cut our clients housekeeping spent by 20%-36% by introducing special member only packages.
For example if you need a cleaner for 3 hours on a weekly basis, the saving you will make is 29% every month.
We have also achieved efficiency and have developed customised Database, which helps us provide the best possible service with minimum disruption of your valuable time

Is there a minimum number of hours per visit?

Yes, the minimum duration is 2 hours per visit.

Do you offer Fortnightly cleaning services?

Yes we do. Depending on your requirements we can arrange cleaning visits on a weekly and fortnightly basis.

What areas do you cover?

We offer cleaning services in most London Postcodes.

How long will it take you to find me a cleaner?

We usually require 2 days notice in order to provide a suitable cleaner for the requested day and time.

Are your regular cleaning services available on a monthly basis?

This service is only available on a weekly or fortnightly basis. Monthly cleaning sessions are considered as deeper cleaning and we recommend that you have a look at our One-off / Spring cleaning service.

Who is responsible for providing the cleaning products and materials?

We usually require all cleaning materials and equipment to be provided by the client unless other arrangements are made prior to the booking

What is the difference between the packages?

The packages vary depending on how frequent you would like the cleaner. Example: Once a fortnight, Once a week, Twice a week, Three times per week and more

Will I have the same cleaner every time?

Same cleaner is Guaranteed.

How do I pay for the cleaning?

Cleaner's rate is paid on the day of the service, in cash or BACS. The hourly rate starts from £9 per hour. The monthly membership fee is paid to our company once a month*
*the monthly fee varies according to the chosen package.

Why do I pay separately to the cleaner and your company?

Once you have chosen the most appropriate cleaning package you will be entitled to a premium hourly rate starting from £9.00. As we are VAT registered the monthly fee needs to be paid separately to the company.

Can I specify the day the cleaner comes?

You can specify the day for the cleaner to come. We will make every effort to supply you with a suitable cleaner for the chosen day.

Can my cleaner come when I am at work?

You can leave a set of keys with the cleaner. You don't have to be in on the day the cleaner comes.

What happens if my cleaner is sick or goes on holiday?

Replacement cleaner is Guaranteed and will be organised as per your request.

What happens if I am not happy with my cleaner?

If you are not entirely satisfied with the cleaning performance please let us know via phone call or email. Your concerns will be discussed and solution will be offered.

How do you ensure quality of your housekeepers?

Each Candidate is interviewed in person. We would like to ensure the suitability of the applicant.
In addition to that we require cleaners to provide us with proof of ID, Proof of address, references from previous employers.

Can you provide references from some of your customers?

Yes, we can provide references from our current customers.

Are there any restrictions with regards to what the cleaner will clean?

There are a few restrictions you should bare in mind. The cleaner will not perform any deep or specialised cleaning on any antique, delicate or valuable items. Also balconies, walls and window cleaning are excluded from the cleaning services. Windows will only be cleaned on the inside.

Is Laundry part of your services?

No, laundry services are excluded from our standard task list, but the cleaning lady will happily take the clothes out of the washing machine, fold and iron them.

Are you insured?

Yes we are fully insured through the Royal & Sun Alliance Insurance PLC

What about damages?

Although we are fully insured most of our cleaners work with us on subcontractors' basis. In such occasion your cleaning lady will be responsible for to undertake to replace or repair the damaged item.

What payment methods do you accept?

The monthly fee is paid via direct debit. The hourly rate paid to the cleaner can be settled by BACS or cash payment on the day of the cleaning session.