Carpet Cleaning Frequently Asked Questions

Our Promise

Our number ONE priority is YOU, the client. We know how busy our clients are and our aim is to minimise your involvement with managing the cleaner.
We have various communication channels and you can always contact us (via Email, text message, WhatsApp or a phone call) and we would take care and report back to you within maximum of 2 hours.

What areas do you cover?

Our carpet cleaning services are available in all post codes within M25

What carpet cleaning method do you use?

We provide Professional Carpet steam cleaning service, which is also known as Hot water extraction. This is the most recommended method by all carpet manufacturers as this is the only method that thoroughly removes dirt, harmful bacteria, fungus, chemicals, pollens and other residues, while restoring the carpet fibres to their original condition.

What type of carpet can you clean?

Steam carpet cleaning (hot water extraction method) is suitable for most type of carpet, but Jute, Sisal Carpets, Silk, 100% Linen carpets(also known as Natural Fibres).

What experience do you have?

We have been in the business for 20 years

Are your technicians trained?

We have a team of highly trained specialists who provide the carpet and upholstery cleaning services.

Do you guarantee your service?

Yes, we do. In the unlikely event that you are not completely satisfied with the service, you should contact us within 24 hours on completion of the job and a recovery cleaning will be organised FREE of charge.

Why should I have my carpet cleaned?

Carpet is the filter of the house and collects dust mites, dust, bacteria and thousands of other microorganisms. It also adds to the appearance of the home, as well as increases the carpets life expectancy when cleaned properly.

How often should I clean my carpets?

We recommend that you have your carpets professionally cleaned every 6 months in order to extend their lives and maintain a hygienic atmosphere at your home.

Should I vacuum before your carpet cleaning services?

This is not mandatory but if you have some time give the carpets a quick vacuum. Vacuuming the carpets before the cleaners arrive will remove all light dirt and gunk from the carpets.

Do you use top quality products?

You can be assured that our products are effective, efficient and safe for your carpet, the consumer, and the environment. If a spot can be removed, our products will remove it.

How long I can not walk on my carpet after your carpet cleaning service?

The carpet will be damp on completion, we will recommend that you keep of it for at least 45 min.

What is the drying time for the carpets?

The drying time may vary depending on the thickness of the carpet pile and the weather conditions, minimum expectation is 2.5 hours.

Do you move furniture?

Our technician will move around all furniture up to 20 kg. Due to health and safety restrictions heavier items will stay as they are and we will not be able to move any PC desks and TV units.

Do you charge per hour or per job?

Our prices are based on the description of the carpeted areas and the size of the area that needs to be cleaned?

Do you have minimum call out charge?

All carpet cleaning orders are subject to a minimum of £60 (excl. Vat).

What payment methods do you accept?

We offer easy payment options. The payment is expected on the day of the cleaning. Cash and card payments are accepted. Please note that additional 4% surcharge may apply for credit card payments

Are your prices subject to Vat?

Yes, our prices are subject to Vat. Final price will be provided before you place an order.